Here we explain how to download an authenticator app, using Google Authenticator as an example. If you prefer another authenticator app, you can use that. Follow the instructions below for how to download the app and add a new code:
- Click «Next» to start the guide on how to receive 6-digit codes on your authenticator app.
- Follow the instructions that appear on your computer screen.
Read the instructions carefully to make sure you don't miss out on important information.
3. Find your mobile phone and download your desired authenticator app (for example Google Authenticator) in App Store or Google Play.
4. Click the app on your phone. The Google Authenticator app looks like this:
5. Click the plus sign down at the bottom right in the app, and click «Scan QR code».
6. Lift your mobile phone and hold it up against your computer screen to scan the QR code.
7. A new row on your mobile phone will show up with «Visma Connect» above it, and a unique 6-digit code below it.
A new 6-digit code will be generated every 30 seconds. Type in the code on your laptop while the code is blue.
8. Click «Next» on your computer screen and type in the 6-digit code you have on your mobile phone in your authenticator app.
9. Register your phone number to be able to receive the 6-digit codes as text messages if you ever have trouble logging in using the authenticator app.
This step is voluntary, you can always leave it blank and click «Next».
10. You will now get an emergency code on your computer screen. Copy this code and send it to yourself in an e-mail. The emergency code is for you to use if you lose your phone or your phone is otherwise unavailable.
You are responsible for taking care of your emergency code.
11. Click «Next» when you have stored the emergency code in a safe place and received a confirmation that «Two-factor authentication is activated».
Congratulations! You have now downloaded the authenticator app and activated two-factor authentication.
Frequently Asked Questions
When do I use the 6-digit code from the authentication app?
You need to use the 6-digit code from your authentication app when logging in to Tripletex and/or when you approve payments.
You can also approve payments with BankID.
Read more about how to activate signing with BankID here
I get an error message saying «Wrong code/Invalid code», what do I do?
Make sure that your main settings for date/time on your mobile phone are set to «Automatic».